Company name: 5050 Architectural Services

Description: There are many reasons why asking “Can you send me a testimonial?” is not enough. First, vague questions are likely to get a vague response. You might get a generic response, such as “Andy is a good worker!”. Not really useful for other customers to base a decsion upon? Also, asking a direct request can be intimidating. Another reason why “Can I get a testimonial?” isn’t enough is because we would be missing an opportunity to improve how we work with clients. A testimonial is basically positive feedback about our work. So we get additional, more comprehensive feedback while we are at it. With that in mind, instead of asking our clients to send a testimonial, we use a client feedback survey. We ask for regular feedback anyway. However our clients now get an opportunity to request improved service.